Contact information

We are committed to providing you with timely and respectful communication. Please review our contact guidelines below to understand how and when you can reach us.

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Availability

We are available to respond to inquiries Monday through Friday, between 11:00 AM and 8:00 PM (EST).

• We are closed on weekends and holidays.

• Emails received outside business hours will be answered the following business day.

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Contact Method

All customer support is handled via email only. For questions about your purchase, product access, or general inquiries, please reach us at:

📧 melaninluuu@gmail.com or Lourdgilynsterlin@gmail.com

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Response Time

• We aim to respond to all inquiries within 24 hours during business hours.

• Emails received after hours, weekends, or holidays will be addressed in order of receipt on the next business day.

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Important Notes

To help us resolve your inquiry quickly, please include the following in your email:

• Your full name

• The email address used at checkout

• A brief description of your inquiry

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✨ Thank you for your understanding and support. We value each customer and strive to provide excellent communication and service.